After a payroll has been banked, you may find that a person hasn't been paid.

Generally this is caused by:-

1. The person closing their BSB / Account and not advising you.
2. An incorrect BSB / Account has been entered.
   (Note, generally the system will pick up incorrect BSB / Account, but it is possible for one to slip through, as the "check-digit" system used by the banks isn't foolproof).

If you do your Own Banking

The bank will return the funds to your BSB / Account. This can take several days.

You can advance the person some money.

If we do Your Banking

The bank will return the funds to our Client BSB / Account. This can take several days.

We will contact you when we receive the returned funds to establish what you want us to do with the funds.

• If you have made an advance to the person, we can repay the money into your account.
• We can transfer the money into the person's correct account, when you advise the account number.

Bank Trace

If the money appears to be missing, we can get our bank to trace the funds for you. The bank charges a fee for this service, that we will pass onto you.