Is CloudPayroll Single Touch Payroll (STP) compliant?
Yes, visit our STP page find out more.
What ongoing help or support do CloudPayroll provide?
Clients enjoy an easy onboarding process with thorough training from our Implementation Team. Our friendly and knowledgeable Support Team provide free ongoing support via phone and email for premium and enterprise clients.
We also provide online help documents, we constantly review and update our software to ensure we incorporate any changes to legislation, statutory holidays, or other issues.
Who pays the employee?
You can pay the net pay to employees with a bank ABA file, alternatively CloudPayroll can pay the employees with our 2-day direct debit method or same day payment after bank approval of a Transaction Negotiable Authority (TNA) or bank guarantee.
I have more than one payroll in my company can CloudPayroll handle this?
Yes, CloudPayroll is very flexible. It caters for multiple pay cycles including weekly, fortnightly, bi-monthly, 4 weekly, monthly and multiples of these cycles. Group reporting is available, which also includes Payroll Tax reporting.
Can CloudPayroll manage the PAYG?
Yes, it’s easy to stay compliant with CloudPayroll as we can include the payment of PAYG with your bank ABA file when paying employees.
Does CloudPayroll have an enterprise model?
Yes, CloudPayroll is scalable to enterprises, large companies, and multiple organisations, with additional reporting, custom fields, and user access. Contact firstname.lastname@example.org about your payroll needs and for pricing.
What size businesses is CloudPayroll suitable for?
CloudPayroll suits businesses of all sizes. From MICRO employers with up to four employees, to premium businesses up to 100 employees, through to enterprise business with several hundred employees. Our payroll solution is widely used by many industries, groups, and franchises.
How do I get started with CloudPayroll?
CloudPayroll need your organisation’s name, ABN, address, BSB/Account number and nominated default super fund (if you want CloudPayroll to manage super payments) to set up your organisation page. You then need to accept the contract online and sign a direct debit form. CloudPayroll then upload the direct debit form and execute contract ready for you to process first pay run.
How do my employees record their time?
Employees can record their time worked in our electronic timesheets (Timelogs). CloudPayroll can also accommodate paper timesheets which can be entered into a pay run or uploaded via a spreadsheet template provided.
Can CloudPayroll work with differing work patterns?
Yes, defined work patterns are used in CloudPayroll to specify what hours and days an employee works. When requesting leave and the defined work pattern has been set the system will determine whether the day is normally worked and will default to the normal hours worked in that day. A work pattern can be a set shift for a week or rotating shift patterns. For example, week 1 working Monday, Wednesday and Friday and week 2 working Tuesday and Thursday.
Can your system be used with biometric time clocks?
Yes, CloudPayroll works closely with a wide range of time, attendance, and rostering interface applications. View the complete list here.
Does CloudPayroll manage parental leave?
Yes, there are various ways to record and pay parental leave in CloudPayroll depending on your businesses requirements.
How do I know how much annual leave my employees are entitled to take?
Administering leave is quick and easy with CloudPayroll. You specify an employee’s entitlement when they are first set up in line with their Employee Agreement. Our payroll solution can cater to many different and complex leave requirements. You’ll be able to manage your employees’ leave balances with our wide range of leave reports. When leave is recorded, the system automatically processes and updates their balances.
How can an employee see their leave balances?
Premium and Enterprise client’s employees can securely log in to their Employee Kiosk to view their leave balance, leave calendar, calculate projected leave for a future date and apply for leave.
Human resources and document management
What HR features does CloudPayroll offer?
You can set up a variety of HR reports and custom fields, such as training, performance reviews, certificates, and licence expiries.
Can I store employee records in CloudPayroll?
You can securely and conveniently upload, store and access employee HR documents. For example, you could store employment agreements, qualification details, doctor’s certificates within an employee's file, all at no extra cost.
What reports does CloudPayroll automatically generate after a payrun?
Our comprehensive report suite provides you with 50+ reports including financial, HR, leave, tax, history, and payroll reports. You can choose between viewing reports online or downloading them in a choice of formats.
Who do I contact if I want to give feedback on the mobile app?
Email us at email@example.com with your feedback.
My employer hasn’t given me a login to get my payslip what do I do?
You will need to ask your employer or payroll department for a copy of your recent payslip and follow the log-in instructions within it. Unfortunately, our Support Team cannot deal directly with employees.
I previously worked for a company that used CloudPayroll can I still see my old pay information on your system?
Provided the information you are seeking was generated within the past 12 months, then yes. Simply login as usual to the Employee Kiosk using your previous details.
What if I have a question about my payslip?
Please contact your employer or payroll department. Unfortunately, our Support Team cannot deal directly with employees.
How do I find the CloudPayroll Employee Kiosk mobile app?
You can download the Employee Kiosk app from:
Where do I find my payslip?
If you employer is on our Premium or Enterprise plan you will be able to see your payslip through your Employee Kiosk.
As an employee, what do I do if I can’t remember my password for my Employee Kiosk?
Use this link to reset your password. You will need access to your emails.
How do I reset 2FA for my Employee Kiosk login?
Please contact your employer or payroll department to disable 2FA on your behalf and you can then reset it yourself. Our Support Team cannot communicate directly with employees.
Does CloudPayroll offer Enterprise pricing?
Yes. Larger organisations, franchises and multi-organisations may qualify for special enterprise pricing. For further information, please email us on firstname.lastname@example.org or phone on 02 9042 2689 or 03 9670 0422.
How much is the Premium plan?
$2.20 per person per pay run, plus a $7.75 pay run charge per week excluding GST (other pay cycles are fortnightly, monthly, bi-monthly, 4-weekly). Note: implementation fees may also apply.
How much does the MICRO plan cost?
$10 per month, inclusive of GST, for up to four employees being paid.
Does CloudPayroll use two-factor authentication (2FA)?
CloudPayroll introduced 2FA in 2017. It is compulsory and automatically enabled for all clients.
How secure is CloudPayroll?
You can have every confidence in CloudPayroll’s integrity, security, and privacy. Our multiple server locations are monitored 24/7 and our system is equipped with full disaster recovery capabilities. For more information, see our Security page.
How does CloudPayroll protect my business’s confidential information including employee details?
CloudPayroll is proudly ISO/IEC 27001:2013 Certified which means we meet internationally recognised standards for protecting the confidential information we hold. Click here to find out more about what being ISO/IEC 27001:2013 certified means.
How do I download a copy of CloudPayroll’s ISO/IEC 27001:2013 certificate?
Click here for copy of our certificate.
As the paymaster or payroll administrator how do I reset 2FA for my dashboard login?
If you are the main user (without initials after your username) you will need to contact our Support Team who will assist you in resetting your 2FA. For all other users, contact the main user in your organisation who can disable your 2FA to allow you to reset it. Please visit our Online Help page for more information on disabling and resetting 2FA.
Are there different User Role access levels depending on a user’s role in the payroll process?
Yes, there are multiple levels of secure user access that can be set up. The 'Paymaster' is the main user and will have full oversight of the organisation's account in CloudPayroll. 'Enquiry Only' user can view all payroll information but cannot make changes. 'Data Entry' user can enter information only. 'Leave Approver' user can review and process pending leave requests for their team. 'Timelog' user can view and approve employees submitted Timelog entries.
Does your payroll system handle piece-work calculations?
Yes, CloudPayroll recognises that some people are paid based on the number of items produced, rather than an hourly wage.
Am I able to use Kitomba with CloudPayroll?
Yes, Kitomba is one of our many integration partners widely used in the hair and beauty industry. We have many customers using both systems to make paying their staff quick easy.
Does CloudPayroll integrate with Xero?
Yes, CloudPayroll has seamless integration with Xero. Our enhanced services include generating Accounts Payable invoices called ‘Bills’ in Xero that contain your Xero accounts and your Xero tracking categories (if used). For more information on our seamless Xero integration please click here.
What systems have an integration with CloudPayroll?
CloudPayroll is used with many systems in different industries. View all our integrations here.
Can I easily migrate from my current payroll software to CloudPayroll?
Yes, you can. Our highly trained and knowledgeable Implementation Team will transfer your employees’ information from any other payroll system into CloudPayroll. They will also provide full training with free ongoing support via phone and email provided by our Help Team.
Can I use CloudPayroll to pay employees working in New Zealand?
No, however iPayroll is CloudPayroll’s parent company developed and launched in the New Zealand market in 2001. For more information about iPayroll visit their website.
How does CloudPayroll accommodate contractors?
CloudPayroll allows you to set up GST registered, non-GST registered, Superannuation (if required) and PAYG (if required). You can choose whether a Remittance advice or Recipient Created Tax invoice is generated. Premium and Enterprise clients’ contractors will have access in their Employee Kiosk.