Caring for
every customer

How can we help?

Contact our friendly
help team

Our help team is just a simple phone call away

Send an email to our support crew

Our knowledgeable support team can help

Request a callback from our team

Discuss new features and how we can benefit your business

Most common questions

Does CloudPayroll use two-factor authentication (2FA)?

CloudPayroll introduced 2FA in 2017. It is compulsory and automatically enabled for all clients.

How do I get started with CloudPayroll?

CloudPayroll need your organisation’s name, ABN, address, BSB/Account number and nominated default super fund (if you want CloudPayroll to manage super payments) to set up your organisation page. You then need to accept the contract online and sign a direct debit form. CloudPayroll then upload the direct debit form and execute contract ready for you to process first pay run.

What HR features does CloudPayroll offer?

You can set up a variety of HR reports and custom fields, such as training, performance reviews, certificates, and licence expiries.

Does CloudPayroll integrate with Xero?

Yes, CloudPayroll has seamless integration with Xero. Our enhanced services include generating Accounts Payable invoices called ‘Bills’ in Xero that contain your Xero accounts and your Xero tracking categories (if used). For more information on our seamless Xero integration please click here.

What systems have an integration with CloudPayroll?

CloudPayroll is used with many systems in different industries. View all our integrations here.

What size businesses is CloudPayroll suitable for?

CloudPayroll suits businesses of all sizes. From small with one employee to Enterprise with several hundred employees. Our payroll solution is widely used by many industries, groups and franchises.

What ongoing help or support do CloudPayroll provide?

Clients enjoy an easy onboarding process with thorough training from our Implementation Team. Our friendly and knowledgeable local Support Team provide free ongoing support via phone and email for premium and enterprise clients.

We also provide online help documents, we constantly review and update our software to ensure we incorporate any changes to legislation, statutory holidays, or other issues.

How secure is my data?

Extremely. Our platform is ISO/IEC 27001:2022 certified and protected with two-factor authentication and encrypted backups. You can rest easy knowing your payroll data meets the highest international standards for information security.

Is CloudPayroll ATO compliant?

Yes. All our plans are fully compliant with ATO requirements, including Single Touch Payroll (STP). Your payroll data is securely submitted to the ATO in real-time. We regularly update our platform to align with the latest ATO rules and tax tables. You won’t need to worry about missing critical updates – compliance is built in and automatic.

 

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