Caring for
every customer

How can we help?

Contact our friendly
help team

Our help team is just a simple phone call away

Send an email to our support crew

Our knowledgeable support team can help

Request a callback from our team

Discuss new features and how we can benefit your business

Most common questions

Does CloudPayroll use two-factor authentication (2FA)?

CloudPayroll introduced 2FA in 2017. It is compulsory and automatically enabled for all clients.

How secure is CloudPayroll?

You can have every confidence in CloudPayroll’s integrity, security, and privacy. Our multiple server locations are monitored 24/7 and our system is equipped with full disaster recovery capabilities. For more information, see our Security page.

Is CloudPayroll Single Touch Payroll (STP) compliant?

Yes, visit our STP page find out more.

What ongoing help or support do CloudPayroll provide?

Clients enjoy an easy onboarding process with thorough training from our Implementation Team. Our friendly and knowledgeable Support Team provide free ongoing support via phone and email for premium and enterprise clients.

We also provide online help documents, we constantly review and update our software to ensure we incorporate any changes to legislation, statutory holidays, or other issues.

How do I get started with CloudPayroll?

CloudPayroll need your organisation’s name, ABN, address, BSB/Account number and nominated default super fund (if you want CloudPayroll to manage super payments) to set up your organisation page. You then need to accept the contract online and sign a direct debit form. CloudPayroll then upload the direct debit form and execute contract ready for you to process first pay run.

What HR features does CloudPayroll offer?

You can set up a variety of HR reports and custom fields, such as training, performance reviews, certificates, and licence expiries.

Does CloudPayroll integrate with Xero?

Yes, CloudPayroll has seamless integration with Xero. Our enhanced services include generating Accounts Payable invoices called ‘Bills’ in Xero that contain your Xero accounts and your Xero tracking categories (if used). For more information on our seamless Xero integration please click here.

What systems have an integration with CloudPayroll?

CloudPayroll is used with many systems in different industries. View all our integrations here.

What size businesses is CloudPayroll suitable for?

CloudPayroll suits businesses of all sizes. From small with one employee to Enterprise with several hundred employees. Our payroll solution is widely used by many industries, groups and franchises.


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